Privacy Policy

Introduction

This Privacy Policy explains how rapiecespu collects, uses, discloses, and safeguards your personal information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring the security of your personal data in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

Information We Collect

Personal Information

When you use our services or contact us, we may collect the following types of personal information:

• Name and contact details (email address)
• Service preferences and selections
• Information you provide in forms or communications with us
• Session notes and progress records (for clients)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our psychological services
• To communicate with you about appointments, services, and inquiries
• To maintain records of our professional relationship
• To comply with legal and regulatory obligations
• To improve our website functionality and user experience
• To send occasional updates about our services (with your consent)

Legal Basis for Processing

We process your personal information based on:

• Your consent when you provide information voluntarily
• Contract performance when providing services you've requested
• Legal obligations related to professional practice standards
• Legitimate interests in operating and improving our practice

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• With professional service providers who assist us (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Client records are maintained in accordance with professional psychology practice standards in Australia.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Level 3, 421 Collins Street, Melbourne VIC 3000, Australia